Southern Coast Accommodation – Terms & Conditions
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## 1. Security Bond
A **$500 security bond** will be held 2 days prior to check-in for all non-Airbnb bookings. The bond will be released within 7 days of check-out, provided there are no damages, excess cleaning requirements, or policy breaches.
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## 2. Identification
A copy of valid photo ID from the lead guest (the person who made the booking) is required prior to check-in.
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## 3. Payment
Full payment is due **1 month prior to check-in**.
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## 4. Refunds & Cancellation Policy
| Cancellation Timing | Refund |
|---|-
| More than 1 month before check-in | Full refund, less 5% payment processing fee |
| Between 2 weeks and 1 month before check-in | 50% refund, less 5% payment processing fee |
| Less than 2 weeks before check-in | No refund |
> **Please note:** Southern Coast Accommodation cannot offer a 100% refund under any circumstances. A minimum of 5% is retained to cover payment processing fees.
We strongly recommend purchasing travel insurance to protect against unforeseen cancellations.
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## 5. Check-In & Check-Out
- **Check-in:** 3:00 PM on the date of arrival
- **Check-out:** 10:00 AM on the date of departure
Early check-in and late departure are available subject to prior arrangement and availability. Additional charges will apply.
**Key collection & return:** Keys are held in a key safe on the property. Upon check-out, please return the key to the key safe unless alternative arrangements have been made before your arrival.
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## 6. Property Unavailability
If the property becomes unavailable due to unforeseen circumstances (e.g. fire, storm, or significant damage), Management will notify you immediately and endeavour to secure suitable alternative accommodation. If no suitable alternative can be arranged, all monies paid will be refunded in full.
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## 7. Property Suitability
This property is **not suitable** for schoolies, hens' parties, or bucks' parties. Bookings of this nature will not be accepted and may be cancelled without refund.
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## 8. Guests & Visitors
- Only guests nominated at the time of booking are permitted to stay overnight. Additional overnight guests will incur extra charges or may result in immediate termination of the booking without refund.
- **No visitors are permitted on the property after 9:30 PM.**
- If persons other than registered guests are found on the property, the full bond may be forfeited and guests may be evicted immediately.
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## 9. Parties & Functions
Parties and functions are **strictly prohibited**. Breach of this condition may result in:
- Immediate termination of the booking and eviction without refund
- Additional charges for security, cleaning, rubbish removal, and any damage or excessive wear and tear
Management reserves the right to evict any guest whose behaviour is deemed antisocial, at any time during their stay.
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## 10. Noise & Neighbours
- Please be respectful of our neighbours at all times and treat our home as you would your own.
- **Noise curfew: 10:00 PM.** Excessive noise after this time is prohibited.
- Disturbance to neighbours may result in immediate termination without refund, and additional security charges may apply.
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## 11. Smoking & Substances
- **Smoking is strictly prohibited inside the property.** A **$250 fee** will be charged if smoking is detected indoors. This will be deducted from the bond.
- Illicit drugs are not permitted on the property. Persons under the influence of illicit substances will not be permitted entry.
- Underage drinking is not permitted on the property. If detected, police will be contacted along with all registered guarantors.
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## 12. Linen & Towels
Bed linen and bath towels are provided. Any damage to linen will incur a replacement charge.
A weekly cleaning and linen change service is available upon request at an additional cost. Please notify Management in advance if you require this service.
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## 13. Cleaning & Departure Requirements
Before departing, guests must:
- Remove all food from the refrigerator
- Wash and pack away all dishes
- Place all rubbish in the appropriate council bins provided outside
- Remove any excess rubbish that does not fit in the outdoor bins *(free rubbish drop-off points are available for part-time residents)*
- Clean the BBQ if used — a **$100 fee** will apply if the BBQ is left dirty
- Leave the property in a clean and tidy condition
- Return all furniture to its original position
**Additional cleaning charges will apply** for dirty dishes, an unclean washing machine or dishwasher, food left in the fridge, or excessive rubbish. Any cleaning costs above the standard fee will be deducted from the bond.
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## 14. Damage & Property Responsibility
You are responsible for any damage, breakages, theft, or loss during your stay. Please notify Management immediately if anything is damaged or broken. Management may recover repair or replacement costs at their discretion. Any unreported damage identified during the post-stay inspection will be deducted from the bond.
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## 15. Keys & Securing the Property
- All keys must be returned to the key safe (or as otherwise directed) upon check-out.
- A **$50 fee** will be charged for lost or unreturned keys.
- Before leaving, ensure the property is fully secured — all windows and doors must be locked.
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## 16. Guest Responsibilities
Guests must comply with all House Rules and reasonable instructions from Management or property caretakers regarding occupancy, health, safety, and consideration of neighbours. Management reserves the right to enter the property during reasonable hours for repairs or inspections.
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## 17. Problems & Complaints
In the event of a problem or complaint, please contact Management at the earliest opportunity so we can resolve it as quickly as possible. You must allow repair or service access to the property during reasonable hours.
Any unresolved complaint must be submitted in writing to Management **before departure**. Failure to do so may limit our ability to address the issue and may affect any claim you wish to make.
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## 18. Liability
Southern Coast Accommodation accepts no responsibility for:
- Personal injuries, illness, or accidents occurring on the property during your stay
- Loss or damage to personal belongings (including cameras, electronics, and valuables) left unattended in the accommodation
We strongly recommend all guests purchase comprehensive travel insurance prior to their stay.
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*Last updated: June 2026*